Effective Date: Jan 1st, 2026
Terms and Conditions
These terms and conditions outline the rules and regulations for the use of this website.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use this site if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person logging on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United States of America.
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Cookies
We employ the use of cookies. By accessing this site, you agreed to use cookies in agreement with this site's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, this site and/or its licensors own the intellectual property rights for all material on this site. All intellectual property rights are reserved. You may access this from this site for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from this site
- Sell, rent, or sub-license material from this site
- Reproduce, duplicate, or copy material from this site
- Redistribute content from this site
This Agreement shall begin on the date hereof.
User Comments
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. This site does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of this site, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts them.
To the extent permitted by applicable laws, this site shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
This site reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or cause breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not infringe any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material;
- The Comments will not be used to solicit or promote business or present commercial activities or unlawful activity.
You hereby grant this site a non-exclusive license to use, reproduce, edit, and authorize others to use and reproduce your Comments in any and all forms, formats, or media.
Hyperlinking to Our Content
The following organizations may link to our Website without prior written approval:
- Government agencies
- Search engines
- News organizations
- Online directory distributors
- System-wide Accredited Businesses (excluding non-profit soliciting organizations)
These organizations may link to our homepage, to publications, or to other Website information so long as the link:
(a) is not in any way deceptive;
(b) does not falsely imply sponsorship or endorsement;
(c) fits within the context of the linking party's site.
We may consider and approve other link requests from:
- Consumer/business info sources
- dot.com community sites
- Charitable associations
- Internet portals
- Accounting, legal, or consulting firms
- Educational institutions and trade associations
We will approve link requests if:
(a) the link does not reflect unfavorably on us;
(b) the organization has no negative history;
(c) the visibility of the link benefits us; and
(d) the link is in the context of general resource information.
If approved, organizations may link to our Website using our name, URL, or another relevant description. Use of our logo or artwork for linking is prohibited without a trademark license.
iFrames
Without prior approval and written permission, you may not create frames around our web pages that alter the visual presentation or appearance of our Website.
Content Liability
We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims arising from your website. No link(s) should appear on any website that may be interpreted as libelous, obscene, criminal, or which infringes upon third-party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any specific link to our Website. You agree to immediately remove all links upon request. We also reserve the right to amend these terms and conditions and our linking policy at any time.
By linking to our Website, you agree to be bound by and follow these linking terms.
Removal of Links from Our Website
If you find any link on our Website that is offensive, you may contact us. We will consider link removal requests but are not obligated to respond directly or remove them.
We do not guarantee the accuracy or completeness of the information on this website nor that the website will remain available or updated.
Disclaimer
To the fullest extent permitted by law, we exclude all warranties, representations, and conditions related to our website and the use of this website.
Nothing in this disclaimer will:
- Limit or exclude our or your liability for death or personal injury
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation
- Limit any of our or your liabilities that are not permitted under applicable law
- Exclude any of our or your liabilities that may not be excluded under applicable law
The limitations and prohibitions of liability set in this section govern all liabilities arising under this disclaimer.
As long as this website and its services are provided free of charge, we are not liable for any loss or damage of any nature—including but not limited to missed SMS communications.
SMS Messaging Terms & Compliance
1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Serenova Med spa through our website at serenovamedspa.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to info@serenovamedspa.com or call (619) 490-3752 during business hours.
4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction: You must be 18 years or older to participate in our SMS program.
8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at serenovamedspa.com/privacy-policy
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
General Terms
This website serenovamedspa.com is owned and operated by Serenova Med Spa ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Serenova Med Spa.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
Intellectual Property Rights
Our Limited License to You
This Site and all the materials available on the Site are the property of Serenova Med Spa and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.
You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.
Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your License to Us
By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
Disclaimers
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.
The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree at all times to indemnify and hold harmless Serenova Med Spa, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
Online Commerce
Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.
Your participation in any dealings with third-party vendors is solely between you and the third party. Serenova Med Spa shall not be responsible for any loss or damage incurred as a result of such dealings.
Registration & Passwords
To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
If you suspect unauthorized use of your account, notify us immediately at info@serenovamedspa.com. We are not liable for any loss or damage arising from your failure to comply with this obligation.
Termination
We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Serenova Med Spa operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.
Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.
For any questions regarding these Terms of Service, please contact us at:
Serenova Med Spa
Phone: (619) 490-3752
Email: info@serenovamedspa.com
Website: www.serenovamedspa.com/
By using our website and services, you consent to these Terms of Service.